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How it Works

Step 1:  Get a Quote Online or Speak to Us

  • Tell us a little about your home and your pet family

  • Choose the type of clean you’d like

  • Pick your preferred date and time

(You don’t need to be home – we can arrange secure access if you’re out)

Step 2:  We Match You with the Right Cleaning Team

  • We select a cleaning team that suits your location, schedule and pet needs

  • You’ll be introduced to your cleaner before or on the day of the appointment – please have pets present to meet them!

  • We bring all equipment and pet-safe products – nothing for you to organise

Step 3:  Confirm & Relax

  • We confirm the service details and any special notes about your pets

  • Access arrangements are finalised

  • You’ll receive a reminder before your clean

Step 4:  Come Home to Sparkle and Happy Pets

  • We message you when the clean is complete

  • You’ll receive arrival, cleaning and departure photos for peace of mind

  • Review the clean within 24 hours:

    • If anything needs attention, we will happily return

    • If you’re thrilled, an honest review would mean the world to us!

Additional Services

Our team and our network are all animal lovers, so if you need additional services like dog walking, doggie day care or feeding while you are on holiday – let us know and we can connect you to our network of trusted vendors.

Service Areas

Inner West Sydney

  • Abbotsford

  • Annandale

  • Ashbury

  • Ashfield

  • Balmain

  • Balmain East

  • Birchgrove

  • Breakfast Point

  • Burwood

  • Burwood Heights

  • Cabarita

  • Camperdown

  • Canada Bay

  • Chiswick

  • Concord

  • Concord West

  • Croydon

  • Croydon Park

  • Drummoyne

  • Dulwich Hill

  • Enfield

  • Enmore

  • Erskineville

  • Eveleigh

  • Five Dock

  • Hurlstone Park

  • Lewisham

  • Liberty Grove

  • Lilyfield

  • Marrickville

  • Newington

  • Newtown

  • North Strathfield

  • Petersham

  • Rhodes

  • Rodd Point

  • Rozelle

  • Russell Lea

  • St Peters

  • Stanmore

  • Strathfield

  • Strathfield South

  • Summer Hill

  • Sydenham

  • Tempe

  • Ultimo

  • Wareemba

  • Wentworth  Point

If your suburb is not listed above – contact us and we will see what we can arrange for you.

The Pawsitively Clean Promise

Our Service Guarantee to You

Your home stays sparkling.  Your pets stay safe. If anything isn’t right, we return – and fix it – free.

The Pawsitively Clean Promise was created to guarantee these standards. We stand behind the quality of our work and the wellbeing of your pets at every visit.  If something doesn’t feel right, we want to know – so we can make it right.

Our Commitment to You

We promise to deliver you:

  • A beautifully cleaned home

  • Respectful and gentle care for your pets

  • Only eco-friendly, 100% pet-safe products

  • All doors, windows and gates secured on departure

  • Photos/videos uploaded on arrival, during cleaning and upon completion

Your peace of mind is just as important as the result.

Our Happiness Guarantee

If you are not fully satisfied with any part of your clean, contact us within 24 hours.  We will:

  • Return for a free re-clean or touch up, and

  • Complete the re-clean within 72 hours, wherever possible

All we ask is the opportunity to fix it before a public review, because fairness matters – to you, to us, and to future customers.  If you are still not 100% satisfied, then we will refund your cleaning fee.

Our Reliability Guarantee

If we cancel or miss an appointment and it is not your fault, you will receive:

  • A full refund, or

Your next clean free (your choice)

Fairness – for Everyone’s Benefit

To protect you, your pets and our cleaners, this guarantee does not apply if:

  • Access instructions were incorrect or keys were not available

  • Pets display aggression that prevents safe cleaning

  • The property is used for purposes other than described at booking

  • Additional tasks are requested that were not part of the original quote

  • Cleaning is booked for a space that is unsafe for our team 

  • A situation arises that is inimical to the safety or wellbeing of our team

Pet-safe Protocols 

Please Introduce Us to Your Pets

We’d love to be properly introduced to your furry – or scaly, or feathered – family members with you present.  A friendly greeting helps your pets recognize us on future visits and reduces anxiety.


If your pet is calm and welcomes new people, we’ll say hello and offer a gentle pat – never forced and never rushed.  If your pet prefers space, we respect that completely.


Please understand that for safety reasons, we cannot service your home if your pet is aggressive or unduly stressed.  If ever we need to replace your regular cleaner die to leave or illness, we’ll let you know in advance so you’re never surprised by a new face.

Pet-Safe Products and Procedures

Your pets’ wellbeing is our number one priority.

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We use pet-safe cleaning products for accessible surfaces.  For showers and inaccessible spaces, instead of harsh bleaches, we prefer natural ingredients such as vinegar or bicarbonate of soda and plant-based or enzymatic cleaners.

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We never use chlorine bleach around animals: for stubborn mold, we use hydrogen peroxide, which quickly (in a well-ventilated room) breaks down into water and oxygen.  We ensure that all treated areas are closed off to prevent entry by your pet, or ask that your pet be kept in another room during cleaning and the drying process.

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Using high-quality, gentle cleaning products increases our cleaning time and requires more effort, but we believe safety is worth it.

Entry & Exit Precautions

When entering and exiting your home, we always open and close doors carefully to ensure pets do not slip past us.  If you have an exterior gate we will close it before opening your front door.

Covering Litter Trays, Toys, Food and Water Bowls

Before cleaning, we: 

  • locate all litter trays, toys, food and water bowls, and 

  • cover or relocate them to prevent contamination from dust or cleaning sprays

After cleaning, we: 

  • refill water bowls

  • refill food bowls only if you provide the food and request it

This ensures your pets always have safe access to clean food and fresh water.

Spot Cleaning for Urine Stains and Odours

We use ultra violet light to locate these little accidents, and enzyme-based products to treat the stain and remove the odour.  This is a time-consuming process as the enzymes need 30 minutes or longer to break down the urine, and then they have to be removed by mechanical suction or wiping.  Deep-rooted stains and odours may require several treatments over time – we do NOT guarantee complete removal on the first treatment.  

Spot treatment is designed for the occasional accident. For persistent urine issues, we recommend a full steam clean for carpets or fabric upholstery.

Pet Hair Removal

Enjoy hair-free floors, carpets, curtains and furniture when you return!  Our cleaners are experts in the art of gentle pet hair removal so you don’t have to bother with this onerous chore.

Locking Up Afterwards

At the end of every clean, we:

  • close and lock all doors and windows

  • close shower screens and toilet lids

  • secure garden gates

This prevents pets from accessing wet surfaces, falling into toilets or slipping out of the property. We upload departure photos so you can see everything is safely secured.

On-Site Pet Laundry

If you need pet bedding washed on-site, please ensure your washing machine and dryer are empty.  We will locate and wash the bedding at the start of the clean and put the bedding into the dryer.  If there is enough time, we will remove it from the dryer, otherwise washed bedding will be left in the dryer.

Poop Removal

Come home to a clean outdoor space!  We promise to lock the gate and send you a photo when we’re finished so nobody runs out.

Attention to Detail and Hygiene

Before setting foot in your home, our cleaners are rigorously trained so that you get the highest-quality clean.  To protect your pets and prevent cross-contamination between households, our cleaners:

  • wear disposable shoe covers when appropriate

  • disinfect equipment before every clean

  • follow specific protocols for bowl areas, toys and bedding 

  • never ruse cloths between bathrooms and living spaces

Every step is designed to keep your home clean – and your pets safe, relaxed and cared for.

Noise Awareness

We are mindful of noise, especially around anxious pets.  Where possible, we begin vacuuming in another room so pets are not startled, and we communicate calmly with them if sudden noises are unavoidable.

Scent Sensitivity

We avoid strong artificial fragrances and use only low-scent, natural pet-safe solutions.  If your pet has known sensitivities, please let us know so we can tailor our product choice further.

Toys and Enrichment Items

These matter emotionally to pets, so we never dispose of toys, blankets pr enrichment items, even if they appear worn or dirty.  If you’d like a toy replaced or thrown away, just leave a note or mention it during booking.

Temperature and Airflow

We do not adjust air conditioning, heating or open windows if pets (especially birds, reptiles and small mammals) could be affected by temperature changes or there is the risk of escape.

Creating a “Safe Room”

Some pets may feel safer in one room while we clean.  If you’d like us to set up a room with their bed, clean water and toys before starting.  Just tell us – we’re happy to do so.

Handling Unexpected Events

If a pet becomes distressed, unwell or aggressive during cleaning, we will pause immediately and contact you.  Your pet’s wellbeing takes priority over completing the clean.

First Aid Boundaries

For safety and insurance reasons, we cannot physically administer medication or first aid to pets.  However, we will stay with your pet until you or your nominated contact can attend in an emergency.

Emergencies – if Owner Cannot be Reached

If we cannot reach you, we will follow your nominated emergency instructions and contact your vet / family member / neighbour / etc.  Please provide this information during booking and prior to our first clean.

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