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Caring for homes, protecting pets, and creating a kinder world for animals — one clean at a time

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PRIVACY POLICY

Effective Date: 2025
Business Name: Pawsitively Clean Pty Ltd
ABN: 17 692 522 777

At Pawsitively Clean Pty Ltd (“we”, “us”, “our”), your privacy matters.
We are committed to protecting your personal information and ensuring transparency about how it is collected, used and safeguarded.
This policy outlines how we handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We may collect the following personal information when providing our services:
1.1 Contact Details
  • Your name

  • Email address

  • Phone number

  • Residential address

1.2 Service Information
  • ​Access instructions for your property

  • Notes about your pets (behaviour, safety considerations, special needs)

  • Cleaning preferences and booking details

  • Photos you provide for quoting or assessment

1.3 Payment Information
  • Billing details

  • Secure payment method information (processed by third-party providers) We do not store full credit card details.

1.4 Website & Digital Interactions
  • IP address

  • Device/browser information

  • Cookies and analytics

  • Messages submitted through forms or social media

2. How We Collect Information

We collect information when you:

  • Make a booking or request a quote

  • Contact us via phone, email, website forms, or social media

  • Interact with our website

  • Provide details during service delivery

  • Join our newsletter or promotions

Some information may also be collected automatically through analytics tools.

3. How We Use Your Information

We use your information to:

  • Provide and manage cleaning services

  • Communicate appointment details, updates and reminders

  • Ensure the safety and wellbeing of pets in your home

  • Issue invoices and process secure payments

  • Improve our services and customer experience

  • Respond to enquiries or feedback

  • Meet legal and insurance obligations

We do not sell or rent your personal information.

4. How We Protect Your Information

We store your information in secure digital systems, including:

  • Booking and scheduling platforms

  • Encrypted cloud storage

  • Accounting systems

We use password protection, access controls and confidentiality requirements to protect data.
Information no longer required is securely destroyed or de-identified.

5. When We May Share Your Information

We may disclose your information to:

  • Trusted service providers (e.g., booking software, payment processors)

  • Insurers (if an incident occurs)

  • Regulatory or law-enforcement authorities where legally required

These parties are required to maintain confidentiality and comply with Australian privacy laws.

6. Accessing or Correcting Your Information

You may request:

  • A copy of the personal information we hold

  • Corrections or updates to your details

  • Removal of information where appropriate

To do so, please contact us using the details below.

We will respond within a reasonable timeframe, in accordance with the Privacy Act.

7. Cookies & Analytics

Our website may use cookies to:

  • Improve your browsing experience

  • Analyse website traffic

  • Support security features

You may disable cookies in your browser settings, though some features may not function fully.

8. Marketing Communications

With your consent, we may send updates, promotions and pet-safe cleaning tips.
You may unsubscribe at any time.
We will never add you to a mailing list without your permission.

9. Pet Information

Because we specialise in cleaning for pet-friendly homes, we may collect details about your animals to:

  • Ensure their safety

  • Avoid risks or behavioural issues

  • Tailor our cleaning approach

This information is treated with the same confidentiality as all other data

10. Contact Us

If you have questions about this Privacy Policy or wish to access or correct your information, please contact:
Pawsitively Clean Pty Ltd


(Use contact details listed on our website or About page)


If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Updates to This Policy

We may update this Privacy Policy from time to time.
The most current version will always be available on this page.

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